FAQ

Frequently Asked Questions (FAQ) - Shirley's Jewelry Shack

Q1: What sets Shirley's Jewelry Shack apart? A1: We're distinguished by our commitment to exquisite craftsmanship, quality materials, and timeless designs.

Q2: Are your gemstones genuine? A2: Yes, we use only genuine, responsibly sourced gemstones in our jewelry.

Q3: Can I customize a piece? A3: Absolutely! Contact us for personalized options.

Q4: How do I find my ring size? A4: Use our online ring size guide or visit our showroom for assistance.

Q5: What materials do you use? A5: We use high-quality materials like 18 karat gold, sterling silver, and genuine gemstones.

Q6: Do you ship internationally? A6: Yes, we offer international shipping. Details are available during checkout.

Q7: What's your return policy? A7: Check our website for detailed return, exchange, and refund procedures.

Q8: How do I care for my jewelry? A8: Follow our care instructions on the website for cleaning and storage tips.

Q9: Are your pieces hallmarked? A9: Yes, all our jewelry is hallmarked for authenticity and quality.

Q10: How can I contact customer service? A10: Reach us through the "Contact Us" section on our website or email sovashirley@outlook.com for assistance.